Address
Form of workJob summary
Customer Service Agent roleOpportunity to join a technology companyBuild a career in the software industry
Job seniority: entry level
Responsibilities
• Prioritise and process customer orders and requests• Investigate and resolve customer complaints• Maintain thorough and accurate Customer Service records• Learn database systems and technology• Liaise with suppliers for collections and deliveries• Work as part of the sales team• Help customers register online and process orders• Check product availability and restock items if necessary• Assist financial department with security checks and accounting enquiries• Communicate with customers about their orders
Requirements
• Friendly and patient• Able to work in a fast-paced environment• Able to work as part of a team• Attentive to detail• Able to work to a deadline• Able to prioritize customer orders• Critical thinker• Problem-solving skills• Listening skills• Accurate recordkeeping
Key Skills Needed
• Experience in the Customer Service industry
