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SalaryDescription
Job title: Customer Service Agent
Location: Stansted Airport
Rate of pay: £11.50 per hour
Contracts – Full/Part Time
Shifts – 4 on 4 off for Full Time Contracts
Helping passengers with assistance requirements to and from the aircraft and around the airport, enhancing the passengers journey.
Main Duties & Responsibilities:
- Greet passengers always asking what help is required, explaining the process to the passenger and preparing them for check in and security.
- Assisting passengers through the check in and security process and helping them to either the boarding gate or airside waiting area.
- Ensure the collection of wheelchairs around the airport terminal and returning them to the required storage areas.
- Assisting passengers and their hand luggage on to their flight.
- Collect arriving passengers from the aircraft, or the pre-immigration waiting area and take them through immigration/passport control and to the baggage hall to identify their baggage. Through HM customs to the arrivals hall.
- Complete all jobs correctly on the handheld devices.
- Call Operations co-ordinators to inform them of all extra passengers.
- During delays or disruption liaise with the Operations co-ordinator, Airlines and handling agenta to ensure that assistance passengers are kept up to date.
- Drive passengers within Airport on relevant equipment.
- Provide manual lifting assistance as required using the S-max, pro-move sling or aisle chair.
- Ensure inform is constantly updated with your progress with the passenger.
- Be responsible for all Company equipment issued to you on a daily basis.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- Provide legendary service to all passengers.
- Wear uniform correctly.
- Follow correct sign in/out process.
Person Specification:
Essential
- Excellent Customer Service skills
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- IT skills.
Essential Criteria for an Airside Pass
- To be considered for the role you will need to provide the following:
- Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
- Valid photographic proof of identity e.g. passport or driving licence
- Valid Visa/Proof of right to work for non UK and out of EU nationals
- Proof of National Insurance No. (or evidence that you have applied for one)
- Proof of identity and address (Utility bill, bank statement, etc.)
- Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance
- Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin
Benefits
- Free parking
- 80% subsidy on Stansted Travel card
- Flexible hours
- World Duty Free Discount
- Career Progression
