Customer Service Agent

Customer Service Agent
Islington
£20 per hour
Full Time Contract ( 3 months long)
Novax Recruitment is actively seeking a Customer Service Agent in Islington. This is a contract without a scope for extension working full time hours.
The job:

• To process payment in and payments out of organisation; ensure that timescales and performance target are achieved for both
• To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence
• To deal with all customer interactions in a polite, friendly and efficient manner
• To maintain records and produce statistics where necessary
• To correctly handle in-coming post and link correspondence with existing files and to register applications

The candidate:

• Previous experience in a similar role within a local authority is essential
• Experience of using IT& telephony systems and administrative procedures in a customer focused organisation
• Ability to communicate appropriately and effectively with clarity both orally and in writing
• Ability to work unsupervised and on own initiative with accuracy and attention to detail
• Ability to set and maintain high personal standards of performance and conduct

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;