AddressJob Number 24086289
Job Category Rooms & Guest Services Operations
LocationThe London EDITION, 10 Berners Street, London, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The London EDITION is looking for its next Guest Experience Agent!
Would you like a job that gives you…
Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
£5 breakfast when staying in any of our European hotels
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Wellness and mental health programmes
Flexible scheduling
World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Half price cinema tickets
Specially curated discounts in thousands of shops
Amazing staff parties
…and much more
We are looking for a driven, diligent and friendly Guest Experience Agent to join the team at The London EDITION hotel.
As a Guest Experience Agent you will:
Responding to internal and external phone calls, emails and messages quickly and efficiently
Managing guest requests, arrangements and queries
Greeting guests and anticipating their needs throughout the stay
Delivering a seamless check in and check out procedure
Reporting and record keeping
Our most successful Guest Experience Agent is someone who:
A clear communicator
Organised and detail oriented
Flexibility to work a variety of different shifts
Previous experience in a similar hospitality environment is desirable
A passion for delivering enchanting and memorable service
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
If this sounds like the perfect place for you, apply to be our next Guest Experience Agent today!
EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
