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Form of workAbout Hotel
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set. Timeless elegance and contemporary design blend seamlessly in our renovated lobby and reception area. Our iconic circular tower's 271 accommodations boast handcrafted furnishings, marble bathrooms, and modern refinement.Position SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concern...
