Guest Services Agent - London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Agent, your key focus will be to:

• take In-Room Dining orders from all in house guests.
• take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant
• take and transfer any external calls that are coming in.
• assist with handling of all emails that come to the hotel’s generic email address.
• ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
• log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
• troubleshoot guest internet issues, utilising support help line when needed.

Do you have? -

• excellent customer service skills and a real understanding of 5* luxury environment service requirements
• excellent communication skills, in English language, both written and verbal
• knowledge of a foreign language (advantageous)
• immaculate personal presentation
• a pro-active approach to guests and duties
• great attention to detail
• previous use of Micros, Open Table, GEMs or Opera systems is an advantage

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• meals on duty
• uniform supplied and laundered 
• complimentary accommodation at other Langham Hotels
• discounted accommodation at The Langham, London
• discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
• a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• pension plan
• life insurance
• eye test vouchers
• cycle to work scheme
• season travelcard loan
• colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
• learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
• two staff parties per year and a number of colleague social and community events 

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, The Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Would you like to be a in such an iconic hotel? Then go ahead, apply!