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Salary Your role
What you'll be doing
Corpay^ is currently looking to hire a Customer Service and Operations Executive within the UK Customer Service and Operations division. This position falls under our UK Fuels Allstar Charge Pass line of business based in Sheffield, UK.
This role is a full-time 6-month fixed term contract, working in a hybrid setting – 3 days onsite and 2 days from home.
Key Accountabilities:
- Build and develop positive relationships with all internal and external colleagues, data providers and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
- Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first class delivery as well as liaising with other areas of the business to fulfill customer requirements.
- Manage escalations in a timely/prioritised manner and escalate with senior members of the team as appropriate.
- Handle all queries, whether telephone or email-based enquiries within the established best practice and department procedures, to the satisfaction of both the customer and the business.
- Administer all departmental tasks as required in a complete, efficient, and productive manner.
- Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
- Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.
The rewards we’ll give you:
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal
- Access to LinkedIn learning
#INDINT
#LI-SI1
#LI-Hybrid
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
