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SalaryBeaumont Sainsbury Animal Hospital
The Beaumont Sainsbury Animal Hospital is the first opinion small animal teaching hospital for the Royal Veterinary College and located within walking distance of Camden, Euston and Kings Cross Stations. We provide high quality veterinary care to the local community, including a specialist exotic species referral service, in support of our objectives for clinical service, teaching, and research.
We are looking for a proactive dynamic and enthusiastic manager with a strong Customer Service background, in a veterinary environment. You will line manage our reception team to grow the hospital services through high standards of Customer Service, administration, & sales.
You will be responsible for leading a first-class reception team, ensuring the reception team act as an enabling service to the wider hospital, alongside overseeing complaints resolution, the aged debt process, and insurance claim management, with the support of the Senior Veterinary Receptionist.
The successful applicant will have a history of developing high performing teams in a veterinary Customer Service environment. Experience reviewing and interpreting service KPI reports, mystery shopping results and telephone handling data.
We offer regular in-house training and a generous reward package. The college also offers a range of additional employee benefits, details of which can be found here:
If you are enthusiastic, motivated and want to provide high quality Customer Service in a veterinary environment this is the job for you.
For further details and enquiries, please contact Sheila White – Administrative Operation Manager
The RVC values Equality, Diversity and Inclusion and therefore welcome applicants from all backgrounds and communities. Balancing both the needs of the business with those of our staff, we will consider applications to work on a flexible basis.
