Customer Service Apprentice -Reception

Customer Service Apprentice -Reception
Job description

• West Suffolk College, Bury St Edmunds / Abbeygate Sixth Form, Bury St Edmunds
• 37 hours per week, 52 weeks per year
• Salary: £10,159 per annum - £19,587 per annum

An excellent opportunity for someone who is seeking a career in Administration and/or Education. We are committed to providing an apprenticeship opportunity that will allow you to experience a wide range of skills and situations to give you the best possible start to your career. At the end of your studies, you will have to opportunity to apply for any suitable vacancies within the organisation. Our previous candidate in post has since been promoted internally and we would be delighted to offer the same such opportunities to our next apprentice.
We are looking for an organised individual with a flexible approach to work, a willingness to learn and develop, with the ability to work at times without supervision. You should have strong numeracy skills, together with excellent Customer Service skills.
Working as a member of the Reception Team, the main purpose of the role will be:

• To be the first point of contact for all visitors to the College.
• To work as a member of the Reception Team and to assist in providing prospective students with the most appropriate information.
• To undertake Reception duties, taking and receiving phone calls, provide clerical support including data input, cash handling and dealing with mail and parcels.

This role will be based at our main campuses in Bury St Edmunds, however there will be the requirement to work across our wider campuses on occasion as required.
We also offer a wide range of staff benefits including:

• Membership into Local Government Pension Scheme
• Family friendly policies and flexible working
• Access to our employee assistance programme
• Employee wellbeing initiatives
• Free parking
• Canteen
• Company Events
• Memberships and discounts - employees can sign up to various membership cards and discount schemes.
• Learning and development opportunities - including staff development days

West Suffolk College is one of the country's leading further education and apprenticeship providers. Our apprenticeship results have consistently remained above the national average. We offer many degrees, HNCs and HNDs at our focused and inclusive University Studies Centre . We have around 13,000 students including nearly 2,000 apprentices studying with us.
As a College, our Character Strengths and Mission Statement underpin our expectations of all our students and employees. Please familiarise yourself with these and incorporate them into your personal statement; this will be of benefit if you are invited to attend for an interview.
This is an opportunity to join a hugely supportive organisation where we value, support and facilitate your professional development, as well as offering many other benefits including an attractive pension scheme, staff wellbeing initiatives and employee assistance.
This College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.
For further information please contact our recruitment team at: [email protected]
Completed application forms should be made formally via the GOV website - if you have not heard from a member of the HR Team within 14 working days, please presume your application has not been successful on this occasion.
Closing Date: 8:00am on Monday, 12 th February
Interviews: To be held on Friday, 16 th February
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010.
The College is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure.
All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website.