Customer Service Assistant

Job description

Are you passionate about delivering exceptional Customer Service? Would you like to be part of a team that run and manage a busy Self Storage facility that is at the heart of the local community? We are looking for a Customer Service Assistant who is a real self-starter that loves interacting with customers, to join our growing team.

Self-Storage is so much more than what you may think it is. We are consistently solving customers' storage needs on a daily basis, whether that is people moving home or downsizing, a growing business needing more space for their stock or tools, or a student on a summer break, each customer has a different story which makes every day a fresh challenge.

When a customer visits a store, their experience starts with you. It is crucial that they are met by someone with an enthusiastic attitude who welcomes them and looks after them from the moment they enter the store. We really take an interest in our customer’s stories and look to make a real impact in the communities we work in.

What we are looking for

Someone with a get up and go attitude, who can support the store management team in the day to day running of the store; Somebody who is happy to work as a core part of the team to make every customer interaction a great experience.

Some of the key responsibilities for the role are:

· Ensuring you always provide the highest level of Customer Service.

· Supporting the store’s performance and working with colleagues to develop a positive working environment for all.

· Maintaining the cleanliness and maintenance of the store

The ideal candidate will be able to commit to a minimum of 40 hours per week, with flexibility to work a variety of shifts, including weekends and weekdays, as required.

This job description is not exhaustive. We would expect individuals to be flexible and to adapt.

Self-storage and sales experience is not required but is certainly a plus.

What we offer!

At Cinch Storage, we know our store teams are our greatest asset, driving our success through their dedication and hard work. That's why we're committed to recognising and rewarding their contributions every step of the way. Our comprehensive benefits package reflects this commitment, offering a range of perks designed to support our employees in both their personal and professional lives.

Cinch Self-Storage is an equal opportunity employer, which means we do not discriminate on the basis of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex or sexual orientation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in our workforce.

These include people from Black, Asian and minority ethnic backgrounds and women.

Job Types: Full-time, Permanent

Pay: From £23,920.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Watford, Hertfordshire: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: WATCSA2