Customer Service Assistant

Recruit4staff are proud to be representing their client, an established Cyber Security Training Business in their search for a Customer Service Assistant to work in a hybrid role from their offices in Swansea.

For the successful Customer Service Assistant our client is offering:

• Salary up to £28,000
• Monday to Friday 8.30 - 1700
• Permanent
• Benefits: Hybrid 3 days in office 2 home based, 25 days holiday + Bank Holidays, Christmas Shutdown (Deductible from Holidays), Volunteer & Charity Days, Pension Scheme, Private Medical Insurance, Macbook & Accessories, iPhone, Travel Expenses when necessary

The role - Customer Service Assistant:

• Communicate with customers and course attendees via email and telephone
• Assist with enquiries about course schedules and customer queries
• Support the Customer Service executive with queries and investigation
• Manage initial complaints from customers
• Assist with payments for course bookings

What our client is looking for in a Customer Service Assistant:

• Customer Service Experience - ESSENTIAL
• Language Skills: Fluency in French OR Italian OR an Eastern European language - ESSENTIAL
• Knowledge of the Cyber Security Industry - DESIREABLE
• Relative Qualification in languages - DESIREABLE

Key skills or similar Job titles:Customer Service Executive, Customer Service Officer, Customer Service Advisor
Commutable From: Cardiff, Newport, Bristol, South West, Swansea

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.