Customer Service Assistant

Customer Service Assistant | £28,000 - £30,000 | Nottingham Based
Monday - Friday | Office based | Permanent 
Cherry Professional have a really exciting opportunity for an experienced Customer Service Advisor or a Sales Administrator to join the Customer Service department of a Nottingham based Mechanical and Electrical manufacturer.
 
You would join a team of hard working Customer Service Assistants that truly value client relationships – supporting your customers with sales orders, delivery queries, occasional product queries, you will share their values in putting customers first and trying to go above and beyond where you can.
What we are looking for:
- A wealth of Customer Service experience
- Previous Order Processing experience 
- Excellent telephone manner with superb interpersonal skills
- An energetic character who can show initiative when needed
- Accurate & quick  IT / Processing skills
- Fantastic attention to detail
- A team player 
Key responsibilities: 
- Handling a high volume of customer enquiries via phone calls, email and through the web
- Understand customer requirements and process orders accurately and efficiently to enhance the customer experience
- Address customer questions regarding our products and services (Product knowledge training provided)
- Always strive to sell company products and any equipment the customer may need for correct installation. This should be done appropriately and in an advisory and collaborative manner to keep       within the company’s ethos
- Work with customers to minimise small orders and reduce the amount of deliveries to the same site
- Maintain accurate customer account details
- Provide effective communication with customers, colleagues and 3rd parties to ensure successful outcomes with a “Right First Time” mentality
- Have a positive attitude towards training & developing your skills, product knowledge and abilities
What they can offer you: 
- Progression
- Highly competitive salary
- On site parking 
You may also have applied for:
Sales Administrator,Customer Service Advisor,Sales Order Processor, Account Manager,Sales Admin, Customer Service Admin 
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