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Form of work
SalaryBrook Street are looking for enthusiastic individuals with a 'can do' attitude for numerous full / part time customer focused roles for a Public Sector client based in Nottingham. We get a mixture of FT and PT contracts on a bi-weekly basis.
Role: Customer service advisor / assistant
Pay rate : £12.00 an hour with weekly pay!
Hours: FT 9:00-5:30 Monday - Friday OR PT weekends 9:00-5:30 Saturday/Sunday
start date : April 2024
contract : Temporary contract
Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-months' period, with the option to move on to a fixed-term contract after this for a year.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this organisation would love to hear from you!
As the right candidate, you will have:
- Excellent communication and interpersonal skills
- The ability to develop and maintain good working relationships with colleagues
- Basic IT skills, as appropriate systems training will be provided
- Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
- Excellent organisational skills with great attention to detail
- The ability to deliver a high-quality and caring Customer service in a professional and timely manner, creating trust and confidence
- The ability to understand and apply corporate policies and procedures consistently
Desirable, but not essential, experience in:
- Working in a customer-facing environment
- Working in a high-volume processing environment.
The role will require you to:
- Capture and digitise information as part of a process
- Act as a first point of contact for customers
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Manage challenging situations displaying professionalism at all times
- Work as part of a team and also work independently, managing your time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the Complaints Manager is taken where a service complaint is received.
This role requires a basic disclosure check and you must have a UK passport or indefinite leave to remain status.
If you think you are the right person for this role, please apply online.
For specific questions related to the role, contact
