Address
Form of work
SalaryLocation: Portsmouth after probation you will have the opportunity to work 3 days from home and two days in the offices per week
Hours of work: You will work 40 hours per week on a shift rota between 8am and 8pm Monday to Sunday
Salary:£25000 - £25500 with an opportunity for this to rise to between £(phone number removed) and £(phone number removed)
Plus, fantastic benefits which include the following
- An opportunity for a pay increased based solely on set goals and KPIs.
- Hybrid working
- Great training programme
- Free Car parking
This is a really interesting team and role whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquires in a challenging role at times.
As a Call Handler / Customer Service Advisor your tasks will include the following:
- Assist a specialist team with managing prestige client enquiries via email and on the telephone.
- Taking fill ownership of the clients needs from the initial call through to completion and anything in-between.
- Prioritising workload in terms of deadlines and importance
- Liaising with third parties both internally and externally to manage expectations.
- To complete high volumes of highly important administration to support with each client need.
- To manage vulnerable , panicked and challenging people and circumstances with professionalism
- To ensure that you meet with compliance.
The ideal Customer Service Executive / Call Handler will have/ be
- Call Handing , call Centre , customer support experience previously.
- Will ideally have coordinated and supporting a customer from start to finish.
- Will have good communication skills and experience.
- Will have the ability to multitask when under pressure.
- Will be able to prioritise.
- Will have good administration skills and experience.
- Be fully competent in using Microsoft Office
To be considered please submit your CV asap.
INHP
