Company

Dynamite RecruitmentSee more

addressAddressPortsmouth, Hampshire
type Form of workPermanent
salary Salary£25,000 - £25,500 Annual £25000- £25500
CategoryCustomer Service

Job description

Customer Service / Call Hander

Location: Portsmouth after probation you will have the opportunity to work 3 days from home and two days in the offices per week
Hours of work: You will work 40 hours per week on a shift rota between 8am and 8pm Monday to Sunday
Salary:£25000 - £25500 with an opportunity for this to rise to between £(phone number removed) and £(phone number removed)
Plus, fantastic benefits which include the following
  • An opportunity for a pay increased based solely on set goals and KPIs.
  • Hybrid working
  • Great training programme
  • Free Car parking
Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit Customer Service Advisors / Call Handlers to join a specialist team.
This is a really interesting team and role whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquires in a challenging role at times.
As a Call Handler / Customer Service Advisor your tasks will include the following:
  • Assist a specialist team with managing prestige client enquiries via email and on the telephone.
  • Taking fill ownership of the clients needs from the initial call through to completion and anything in-between.
  • Prioritising workload in terms of deadlines and importance
  • Liaising with third parties both internally and externally to manage expectations.
  • To complete high volumes of highly important administration to support with each client need.
  • To manage vulnerable , panicked and challenging people and circumstances with professionalism
  • To ensure that you meet with compliance.

The ideal Customer Service Executive / Call Handler will have/ be
  • Call Handing , call Centre , customer support experience previously.
  • Will ideally have coordinated and supporting a customer from start to finish.
  • Will have good communication skills and experience.
  • Will have the ability to multitask when under pressure.
  • Will be able to prioritise.
  • Will have good administration skills and experience.
  • Be fully competent in using Microsoft Office

To be considered please submit your CV asap.
INHP
Refer code: 2638423. Dynamite Recruitment - The previous day - 2024-01-27 18:27

Dynamite Recruitment

Portsmouth, Hampshire

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