Customer Service Centre Advisor

Country:

United Kingdom

Location:

Unit 8, Maxwell Square, Brucefield Industrial Estate, Livingston EH54 9BL

Role:Customer Service Centre Agent

Location: Livingston

Full/ Part-time: Fulltime

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As Customer Service Centre Agent, you will act as a first point of contact with the customers and complete all daily administration within Bracknell Depot network to a high standard including on-hires, off hires & exchanges. Also, help grow the SLD business by pro-actively chasing, creating, and converting quotes, whilst helping to create new sales opportunities by introducing SLD products & services to existing & lapsed customer base.

Key Responsibilities:

As a Customer Service Centre Advisor, you’ll be responsible for:

• Creation and management of enquiries from both existing and new clients and recording information regarding customers account and the equipment required.
• Providing a high level of sales support by ensuring all enquiries are responded to in an efficient, professional, and timely manner.
• Opening new customer/supplier accounts through Carrier Portals & completing MK Denial process.
• Generating hire & sales quotations.
• Processing customer sales/hire purchase orders whilst liaising with depots/rehire partners on availability of equipment. Organising transport in line with customers timelines.
• Communicating with the customer to ensure they are satisfied with the items they have on hire, PO management, other opportunities with the customer.
• Processing any equipment exchanges, off hires and ensuring any losses/damages are reported to the customer following our processes & timelines. Following our scrap/disposal process for these.
• Dealing with managing and resolving invoice queries including processing suspension requests.
• Run & check pre-invoice reports ahead of month end to capture and resolve any anomalies.
• On-hire and off-hire documentation, processes, and procedures, including the allocation of equipment and the production and delivery of despatch notes.
• Raising purchase order for company CAPEX.
• Follow all quality process and prepare/participate on all external and internal quality audits.
• Promote all group USP’s to the customer base.
• Satisfy customer requirements.
• Contribute to the budget & sales strategy.
• Seeking out business opportunities to meet company targets.
• Identifying opportunities, producing leads and booking appointments for the sales team.
• Researching and developing specific industry sectors.
• Proactively following up potential leads from mail shots and e-shots.
• Managing a database to high level of accuracy to ensure targeted marketing activity can take place.
• Liaise effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).

Requirements

As a minimum you must have:

• Excellent telephone manner
• Proactive approach
• IT literate with MS Office skills
• Good communication skills – verbal and written
• Time management and organization skills
• Flexibility and adaptability
• Commitment to Customer Service excellence and best in class results

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Competitive basic salary
• 25 days Holidays plus stats (if you work bank holidays you get a day back and double time)
• Christmas and new Year call out money doubled
• Paid Sick Leave
• Generous pension scheme
• Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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