Customer Service Centre Advisor

Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain Communities across the UK, where everyone is welcome and can thrive.

We're looking for applicants to come and join us in our Customer Contact Centre. Starting as a Customer Service Advisor, you will gain experience and exposure to a world of knowledge and opportunities within the Housing Sector.

The opportunities from joining our Customer Contact Centre are endless!

At Places for People, we believe in investing in your future, that's why we offer our team a wealth of opportunities to develop their skills and climb the Housing Sector ladder. In the last twelve months, we've helped many Customer Service Advisors to progress their careers into roles within our Supporting Housing, Digital Inclusion, and Customer Focus teams. We've even had Advisors develop into senior management roles. In fact, our Programme Change Development Lead as well as some of our Account Managers, Data Analysts, Project Managers and Specialist Landlord Coordinators all got their start within our Customer Contact Centre.

Want to know the best bit?

You don't need to have previous Housing experience to thrive in this role. We recruit hard-working people who show the right behaviours and align with our values especially with handling difficult conversations (such as anti-social behaviour). We then train you to become a well-rounded Housing Professional and provide opportunities for career progression.

More about your role

We pride ourselves in delivering first-class Customer Service to everyone that we come in to contact with, and we want you to be a part of it! You will join our award-winning Customer Service Centre, which has been operating since 2001. Our Customer Service team are going through a period of massive growth. To ensure that our customers receive the best possible service we are recruiting for additional Customer Service Centre Advisors to support our team during the exciting phase.

In our Customer Service Centre, no two days are the same, one moment you could be assisting a customer with a housing application, managing low level anti-social behaviour, or even diagnosing repair issues – but don't worry we'll teach you everything you need to know. The team you are joining are passionate about providing an excellent customer experience and we roll up our sleeves and work together to make things happen.

For us to support and effectively train you in your new role, the first six months in post with be office based. Following this, the role can become hybrid (two days from home and three days from the office) to support a work-life balance however can be fully office based for applicants that are not able to work from home. The office is accessible by local bus routes and free onsite parking is provided.

If you feel like you can make a difference, download our job profile, and make an application. This role also includes working bank holidays and over the Christmas period.

More about you

Do you enjoy speaking to people? Do you want to work in a lively social environment where customers are at the heart of what you do? If so, this may be the job for you…

Any successful applicants will be joining an innovative team where we value your ideas, opinions on better ways of working and enhancing our service.

Experience in triaging complex related contacts in relation to Home Repairs and diagnostics is preferred.

Please note: To ensure you have the best onboarding and training experience, successful applicants will need to join one of our scheduled intakes. The next available date is 9th September.

This role is shift based. Each week you will work a different shift for the full week. Each shift is 7.25 hours, and the earliest start time will be 8am and the latest finish time will be 8pm. Shifts will change each week, and be provided 5 weeks in advance. Please see the below as an example:

• Week one (Mon-Fri): 12:15pm - 8pm
• Week two (Mon-Fri): 9am-4:45pm
• Week Three (Mon-Fri): 9:15am-5pm
• Week Four (Mon-Fri):10:15am -6pm
• Week Five (Mon-Fri): 8am - 15:45pm

About us

We are Places for People, the UK's leading Social Enterprise. We believe that it's more than just homes that make a community – it's the people. That's why we change our Customers' lives everyday by creating and supporting thriving communities.

Our business consists of complementary companies that are market leaders in the placemaking, property investment, development, leisure, and management sectors. Combined, they have the expertise to create and manage whole communities, providing homes, services, support, and infrastructure that ensures our customers and their communities thrive.

The markets we operate in include:

• Affordable and supported housing
• Development
• Property management
• Leisure management
• Fund management

But we aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're a part of our cause.

We want you to join the Places for People Group and the nearly 11,000 other colleagues on our journey - colleagues who have helped to build, manage, and maintain places that people are proud to call home.

The benefits

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

• Full training provided

• Hybrid working – 3 days in the office and 2 from the comfort of your own home
• Overtime
• Excellent holiday pay and sick pay
• Ability to buy or sell leave
• Access to our WPA cash plan – which can save you up to £500 on dental, GP prescriptions and eye care

• Pension with matched contributions
• Future career opportunities
• Extra benefits including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team recruitment@placesforpeople.co.uk

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls