Customer Service Centre Network Management Team Manager

Job summary
This job is for a Higher Executive Officer within the Customer Service Centre (CSC) Network Management TeamThe role involves supporting the delivery of schemes and customer support offered by RPAThe successful applicant needs to be adaptable and able to react quickly to changing priorities
Job seniority: mid-to-senior level
Responsibilities
• Planning, allocating, and monitoring resources to meet customer contact demands• Maintaining optimum Customer Service levels• Working on CSC Initiatives and Modernisation with the Network Management Team Senior Lead• Reacting, re-planning, and supporting delivery of any activity within the CSC• Escalating and mitigating risks that impact on performance
Requirements
• Attention to detail• Ability to work at a fast pace• Adaptability to changing priorities• Collaborative mindset• Ability to work with managers and peers across all areas of the business