Customer Service Co-Ordinator

Permanent Role
Customer Service Co-ordinator
GBP24,000 to GBP30,000 dependant on experience
Hybrid working office, home and working on site with clients in Sandbach, Nantwich, Delamere, Winsford, Salford Quays and Manchester City Centre so you must be happy to travel across these locations.
Must have access to your own car mileage will be paid.
Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4pm

Do you have experience within Customer Service?
Have you worked in the construction or housing sector?
Are you ready for a new challenge?
An exciting opportunity has arisen to join this specialist construction-based consultancy within their newly developed After Care Team. Customers are at the heart of this business and ensuring that they have a positive and efficient experience with the company is essential.
This company are rapidly expanding and are seeking passionate, enthusiastic individuals to join their business and help deliver the great plans that they have for 2024 and beyond. There will be opportunity for personal growth and development as this is incredibly important to the senior leadership team.
You will work closely with the After Sales Manager, who is very experienced, to ensure that customers are supported with any after care queries or issues that they have. This could be over the phone, email, or face to face, so you need to be able to demonstrate experience within these areas. This team can be managing the aftercare of 500 properties, so it is a busy role and needs someone who can multitask, work quickly and efficiently.
The duties will involve:

• Taking ownership of a development.
• Liaise with clients face to face, over the phone and email.
• Book in multi traders for work.
• Arrange appointments.
• Contact homeowners with cost of jobs and get sign off.
• Arrange payments.

I am seeking a candidate who can drive and has access to their own car as you will be required to meet clients face to face to discuss any issues, concerns and give updates.
The successful applicant will come from a construction or housing background and so will be familiar with housing, homeowner, and tenant issues.
You must be proficient in Word, Excel and Teams.
This role is to start as soon as possible depending on notice period, so if you are interested and want to find out more then please contact me today for more details, a detailed job specification and the benefits package.
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.