Customer Service Consultant

Travel Consultant - London £ 25,000 pa Perm 37.5 Hours Mon - Sun
Hybrid 2 day per week in office
The Role
This is a role where you will be part of a fantastic team of people who continue to support, grow, and succeed together. This is a role where you will need flexibility great attention to details and be able to give five-star Customer Service.
You will be advising Direct Clients & Travel Agent Partners in a professional and friendly manner whilst dealing with their enquiries on their existing bookings.
You will need to handle Sales calls at weekends when required.
Responsibilities:
* To handle existing booking calls from both Direct clients & Travel agents in a professional manner & deliver exceptional Customer Service to our discerning, loyal customers who book high value trips.
* To manage Customer Service emails by responding within the expected time frame with excellent written communication skills (General query emails, product/inclusions/commissions/flight upgrades & changes).
* To handle overflow of new booking calls from both direct clients & Travel agents in a professional manner.
* Demonstrate the ability to multi-task between calls, emails & other operational tasks assigned to you.
* Capable of managing Pre-Departure Courtesy calls & provide updates to affected bookings - Itinerary/hotel change notifications.
* Support in and occasionally outside of office hours with crisis events such as high & low water/flight changes/non-operational tours
* Assisting the DOCS team when and if required due to increased workloads.
* Confident in using multiple Microsoft programs especially excel with the day-to-day workload, tasks and data entry.
Skills & Qualifications Required:
* Always deliver a positive and enthusiastic approach.
* High attention to detail with exceptional Customer Service skills
* The ability to handle difficult conversations with customers.
* Proven sales skills and the ability to upsell/cross-sell where appropriate.
* Experience working with a GDS preferred.
* Demonstrate a flexible approach to workloads to able to handle whatever needs doing.
* Excellent written and oral communication competency.
* Flexibility to work on a Rota Basis 37.5 hours per week between Monday - Sunday.
* Ability to work in a high-pressured environment.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.