Customer Service Coordinator

Customer Service Coordinator

£25,790 PA + Benefits

Full time, Permanent

Bellshill, Scotland

Heritage PS Talent Solutions are working on behalf of our client.

Heritage PS Talent Solutions are working on behalf of our client to recruit for an experienced Customer Service Coordinator to join our well-established manufacturing client in Bellshill, ML4. The successful candidate will support the Customer Service team on a full time, permanent basis.

The ideal candidate will have recently worked within a Customer Service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met.

Main duties of the Customer Service Coordinator:

Customer Interaction:

• Respond to customer inquiries, pricing requests, delivery information, and sample requests via telephone and email.

Order Management:

• Verify and confirm addresses, pricing, discounts, product availability, and haulage options.
• Enter quotations, sales orders, sample requests, and schedules into the system.
• Investigate and process credit requests and additional invoices.
• Prepare and issue credit notes.

System and Database Management:

• Ensure regular and accurate updates are maintained in the company's CRM system.

Logistics Coordination:

• Liaise with the transport team to manage order book and schedule clearances.
• Check order acknowledgements for accuracy.

Sales Support:

• Collaborate with external teams and customers to promote stock and drive sales.

Requirements of the Customer Service Coordinator :

• Outstanding Customer Service skills and ability to build strong relationships.
• Strong interpersonal and communication abilities, both verbal and written.
• Proven experience working effectively as part of a team.
• Willingness to participate in training events, including those requiring travel and overnight stays.
• Professional telephone etiquette and precise keyboarding skills.
• Flexible, enthusiastic, and capable of working under pressure while using initiative.
• Proficient in Microsoft applications, including Outlook, Excel, and Word.
• Possession of a valid driver's license.
• Knowledge of the construction industry is advantageous but not required

Benefits of the Customer Service Coordinator:

• Full time, permanent role with hybrid working options
• Competitive salary
• 10% matched pension
• 3x life insurance
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities
• Free, onsite parking

For more information on this role, please contact Elly on (phone number removed).

Closing date is 25.6.2024 Please note this could change subject to suitable applications.

Heritage PS Talent Solutions are acting as an employment agency on behalf of its client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour t o respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Please note
If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.