Address
Form of work
SalaryMy client is a leading housebuilder that is continuing to grow and build out their award winning team and are searching for a customer care coordiantor to join their team in Woodbridge, Suffolk! The ideal candidate will have property customer servcie experience but my client will also consider applicants with strong Customer Service skills that wants a career within property.
Role overview:
- Processing daily defects and EODs for the Regional Customer Service Department, ensuring all processes and procedures are followed and all records are maintained and are accurate at all times.
- Delivery
- Ensure works are completed within their given target date to achieve or exceed Customer Service KPls
- Log all defects received accurately and in a timely fashion in accordance with the Customer Service processes and procedures
- Ensure all appropriate contra charge letters are sent to allow maximum cost recovery
- Ensure weekly reports are sent to clients on time and that they remain accurate
- Ensure all communication to clients and customers are delivered in a timely fashion and in a professional manner at all times
- Proactively track target completion dates to avoid them being exceeded
- Retain focus on EOD process and maintain accurate records ready for client submission upon completion of works
