Service Coordinator

Reed are excited to be working with an engineering client based in Prudhoe who are looking to expand their Service Team.

The Service Coordinator will support the Service Team to assist with the smooth running of the department. As a coordinator you will schedule, monitor, control and manage planning of the field service engineers diaries. 

The Service Coordinator role is critical to the effectiveness of the Service Team and must possess the following qualities:

• Excellent organisational and planning skills
• Sound business knowledge
• Employee relationship skills with understanding of Health & Safety issues
• Interpersonal skills
• IT Skills
• Time Management skills
• Customer focused
• Good telephone manner
• Mediation skills

Duties will include the following:

• Engineer job diary / logistics 
• Appointments
• Quote parts and labour for site visits
• Customer contact 
• Timesheets for engineers – collect timesheets from engineers and process
• Overtime claim form checking 
• Service contract upkeep
• Repair jobs – Assign engineer to look at repair jobs, quote customer and chase quote, order parts from spares & progress
• Weekly activity spreadsheets – collate information from previous week’s service calendar and present in a spreadsheet format.
• Warranty issues 
• Site inductions & Contractor safety cards 
• Vehicle register 
• Maintenance Reports 
• General Telephone Enquiries
• Ad hoc admin duties

Apply with an up-to-date CV to be considered or for more information.