Customer Service Coordinator

The Role and the Department The Customer Services Team is part of University Library and Collections. We provide all front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and user services in our Libraries and study spaces, including 24/7 term-time opening. Customer Services Coordinators are essential to the development and provision of specialist library services. They co-ordinate the day-to-day operations of the library and have areas of responsibility which include a highly responsive enquiry service, social media, user experience, digitisation, online support and circulation operations, as well as lots of opportunities to get involved in wider service delivery. The team of eight co-ordinators, have responsibility for line management of Shelving Assistants, Customer Services Assistants, Information Assistants and Library Assistants. The Customer Services Co-ordinators team work Monday to Sunday, working early morning, day and evening shifts as part of a standard rota, typically covering between 7.45am and 8pm, including Bank Holidays. The hours for this post will be worked across four days.