Customer Service Coordinator

SF Recruitment are working with a business based in Avonmouth, Bristol. Our client is looking to recruit a Customer Service Coordinator to join the team on a permanent basis.
Hybrid - Fridays work from home
£25,000 - £28,000
Overview:
Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies, and procedures.
Duties:
▪ Accountable for ensuring all activities within your role follow our hierarchy, with 'Keeping our people safe' our first priority. Ensure all activities are properly planned and carried out in line with the company's health and safety policies and procedures.
▪ Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales.
▪ Supports the business to achieve and maintain status as a '5 Star Builder'.
▪ Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments.
▪ Proactively updates COINS reports to ensure the system is kept up to date.
▪ Delivers consistently high-quality and professional Customer Service, to internal and external customers by telephone and in written communications.
▪ Seeks to continually improve customer satisfaction.
▪ Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales.
▪ Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC
▪ Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries.
▪ Updates customers and reporting
▪ Reports issues with defects management
▪ Manages customer complaints to reduce escalation.
▪ Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations
Skills:
▪ Excellent telephone manner
▪ Excellent communication skills, both verbal and written
▪ Excellent listening skills, understanding customer requirements.
▪ Proactive and able to take initiative.
▪ Flexible in approach
▪ Competent user of MS Word, Excel and Outlook