Job description
You will be responsible for front line Customer Service duties in railway stations and will be expected to deliver passenger information/communication, issue tickets, deal with and resolve complaints and assist in delivering a high class and punctual rail service. You must also comply with the relevant rules and regulations within a Railway environment and conform to health and safety legislation. .
Request
GCSE qualifications in Maths and English at Grace C or above (or equivalent qualification) or be able to demonstrate at least 2 years relevant experience in a similar postMinimum two years face-to-face experience in customer service environment with experience of cash handlingExperience of dealing with difficult customer complaints and customer enquiriesExperience of adhering to Health and Safety rules
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