Service Coordinator - Sudbury - £25,000-£28,000
Client
My client are an industry leader within the industrial weighing Industry, Covering a number of contracts throughout the Sudbury
An excellent opportunity has arisen within the Sudbury area for an experienced Service Coordinator
Job Description
,First point of contact for client enquiries by email or telephone.
,Prioritising and logging callouts/service requests, reactive and planned works via our back of house system (full training will be provided).
,Dealing with a team of engineers, subcontractors and clients sites.
,Support Engineers to maintain service delivery, parts on site and quality of service with a pro-active approach.
,Scheduling planned and reactive maintenance, callouts and remedial jobs
,Planning and managing engineers and installation projects.
,Liaise with engineers and clients with regards to the progress and status of projects.
,Providing clients with works progress via internal CRM system, customer online portals, emails and telephone contact.
,Attending client and colleague meetings (face to face & conference calls) where necessary.
,Processing of engineering data to ensure KPI compliance.
,Raising purchase orders for materials for key clients.
,Managing the quotation requests flow via procurement, following on from engineering visits.
,Updating and maintaining asset registers.
,To be careful and precise while carrying out your day-to-day duties, whilst being able to communicate well with clients and colleagues clearly, addressing their concerns and resolving any conflicts that arise.
,Raising clients' business concerns and needs to the company's management.
,Work closely with the business and its clients, to ensure that expectations are met with regards to supporting all stakeholders.
,Following up with clients to ensure they are satisfied with the company's products and services.
,Encourage colleagues to be organised, methodical, and give attention to detail with regards to the businesses operation.
,The business will supply ongoing training with regards to the various systems where required.
,Ongoing training to be provided as and when required.
,Adhoc admin duties as and when required
Skills:
, Must be an effective communicator - able to give and receive information accurately and efficiently by the most effective means available
, Ability to learn and understand the meaning of technical terminology
, Must have organisational skills, time management and multi-tasking skills as well as the ability to work unsupervised, use own initiative and ability to prioritise own workload
, Problem solving skills.
, Resilience and tenacity with the ability to cope with customers and engineers.
Attitudes:
, Has a passion for delivering excellent customer service and customer satisfaction
, Emotional intelligence - self-aware, adapting behaviour to the needs of the individual and situation in order to find suitable outcome.
, Eagerness to work to deadlines and work under pressure
, Confident & determined with a ‘can-do, will do' attitude
, Honest, Self-Motivated, Proactive, Team player
, Impartial, consistent, fair, and compassionate in relationships with other team members
For further vacancies please visit our website.
www.chartwellrecruitment.com
If you believe you have the right experience and qualifications please forward your CV
If this position is NOT right for you, still forward you're CV.
We specialise in many industries and have a number of other positions that maybe more suitable for your background.
All communication will be treated confidentiality
Hammond Recruitment Group is acting as an Employment Agency in relation to this vacancy.