Customer Service Coordinator Skegness

LOCATION: Skegness, LincolnshireJOB TYPE: Full-TimeHOURS OF WORK: Monday to Friday - 9.00am to 5.00pm (with half an hour unpaid lunch break).SALARY: GBP23,000 per annum

A Customer Service Coordinator vacancy has arisen in our fast-growing company. This is a fantastic opportunity for a successful candidate to join our Customer Service team.

The purpose of this role is to contribute to the Customer Service department by working as part of a team to establish the customer's needs, handle their queries and complaints in a professional, efficient, and timely manner, and to support Business Development Managers and other internal customers to ensure our customers remain happy with the service we provide, and we are successful in retaining and renewing contracts.

The successful applicant will have a confident and polite telephone manner and an excellent ability to build rapport with a wide range of people. You must also be self-motivated, a team player, able to work on own initiative and effective at organising and managing your workload. Experience of using various IT packages would be an advantage.

Please note you must hold a full and valid driving licence and be able to attend customer visits, measures, and installations, which may involve overnight stays when required.

Key Responsibilities to include:

• Answering Customer Service calls and emails
• First point of contact for the Customer
• Support for the BDMs and internal customer
• Service Calls
• Customer Visit/Customer Audits
• Installations (occasional)
• Reports for Customers
• Assisting with order entry
• Reception cover in the office
• Other general office/Customer Service admin

The Ideal Candidate:

Essential:

• Experience of working in an office environment
• Good standard of IT literacy - Microsoft Office including e-mails
• Driving Licence

We reserve the right to close this vacancy early, or change the closing date, if we receive enough applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why Work for Micronclean as a Customer Services Coordinator?

There are many reasons to join the Micronclean family, but here are just a few more:

• A generous yearly bonus paid every January, to all staff.
• 30 days' annual leave (including bank holidays), increasing to 33 days for loyalty service.
• Company Sick Pay scheme.
• Company pension contributions of 5% of salary.
• Employee Assistance Programme (EAP), private counselling and other schemes to support employees with their mental health and wellbeing.
• Annual Family Fun Days, fully paid for by the business.
• A growing, family owned, highly successful business, with a history spanning back to the 1920s.
• Highly committed to investing in people and training, with a proven history of opportunities and promotions from within for employees who wish to progress.
• A great culture, represented in our company values known as the SKIEs.
• The knowledge that you are making a difference, playing a role in key supply chains such as the Covid-19 vaccine.

About Micronclean

Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services to various industries.

Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada.

The company has an ambitious vision for growth both in the UK where we are investing in all our plants and abroad. where our plant in Bangalore, India has recently been commissioned and is supporting the production of Covid-19 vaccines in India.

About Us

Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services to various industries. Current focus areas include rental of specialist workwear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive).

The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada. The company has an ambitious vision for growth both in the UK and abroad and is currently setting up its first factory outside of the UK in Bangalore, India.

You may have experience in the following: Customer Service Coordinator, Customer Service Representative, Client Service Coordinator, Client Support Coordinator, Customer Relations Coordinator, Client Relations Coordinator, Customer Support Coordinator, Client Service Representative, Client Support Representative, Customer Relations Representative, etc.

REF-