Customer Service Coordinator

Customer Service Coordinator

Coventry

£27,000- £30,000 Per Annum

Monday- Friday between 08:30-17:00 Flexibility on start/ finish times

Hybrid- Permanent

Duties

• Primary day to day customer point of contact for Customers , providing proactive communication on all order related matters and ensuring best possible Customer Experience


• Order book review and late backlog management.


• Focus on targets for On Time Delivery performance by proactively managing backlog


• Deal with customer enquiries and requests in a professional manner. Use problem solving skills and own initiative to respond to queries regarding delivery or invoice challenges. Take the necessary corrective action to prevent reoccurrence.


• Ensure that all computer and paper records are up to date, accurate and held centrally in respective databases


• Have a flexible approach to new tasks and special projects. Use own initiative and work together to meet requirements and goals of the Organisation. Proactively consider ways of improving the Organisation's efficiency and level of customer experience.


• Participate in team meetings contributing with ideas and initiatives.


• Participate in and drive cross functional team meetings to problem solve challenges self observed or reported by the Customers.


• Undertake additional duties as and when required.

Experience

• The profile of candidate we are looking for is an enthusiastic, self-starting individual with a proactive approach to tasks or their job role.


• Ideally the successful candidate would be passionate, resilient, enjoys problem solving and has a desire to progress in their career.


• If you would like to consider a leadership role in the future, that would be great! As progression is available


• Experience with using the CRM system Salesforce would be an advantage

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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