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Customer Service Co-ordinator
Salary - £27,000 per annum
Based - Lutterworth, with home working
12 Month Fixed Term Contract
An opportunity has arisen within our Sweet Treats team for a Customer Service Co-ordinator who will manage the day to day processing of customer accounts whilst also building collaborative relationships with key supply chain contacts.
This role is a maternity cover for a 12 month fixed term contract.
Working hours are Monday - Friday, 8am-4pm and 9am-5pm (on a rota basis)
Weekend and bank holiday cover will also be required.
What will you be doing?
- Effectively analyse orders, including identifying demand fluctuation
- Regular liaison with stock team and bakery schedulers on availability
- Pro-actively notify customers on order shorts and any other order queries and concerns.
- Develop effective, collaborative, relationships with customer to agree on their data and support requirements
- Active daily management of “promotions” and daily order trackers
- Daily management of forecast and pro-active involvement with the Collaborative Supply Manager (CSM) & Demand Planning Executive (DPE) on same.
What do we need from you?
- Previous experience in a logistics/supply chain administrative role
- Flexibility to work weekends on a rota basis (from home)
- Strong Excel skills
- Proven experience of working in a fast paced environment
- Good analytical and numeracy skills
- Strong written and verbal communication skills, with previous experience of building relationships with internal and external contacts
What do we offer in return?
- Salary - £27,000 per annum
- 25 days’ annual leave, and the option to buy 10 additional days per year
- Contributory pension scheme (up to 7.5%), complete with life assurance
- Annual access to join our Sharesave scheme
- Employee Assistance Programme – help with legal advice, financial planning, and counselling support
- Access to a discount platform, with hundreds of nationwide retailers
A great British food company
Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.
Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.
