Customer Service Coordinator

Customer Service Coordinator / Sourcing Specialist

Loughborough LE11
Salary: 26,000 per annum
Hours: Full-time, 36.15 hours per week, Monday to Friday
Contract role - temp to perm

The Customer Request Sourcing Specialist is committed to handling incoming customer requests for new items to be set up on our ERP for quotations and orders. This position will work directly with customers and suppliers, in order to collect, organise and analyse internal & external data to handle product data components of the ERP system while aligning with governance documents and standard operating procedures.

Key Responsibilities:

• Receive and process allocated customer requests, including sourcing, negotiation, item creation, discontinuance, reactivation, or maintenance, prioritising based on urgency.
• Collaborate with suppliers and internal teams to ensure accurate and timely implementation of product additions, while maintaining data quality and adhering to governance documents and procedures.
• Negotiate with suppliers to ensure competitive prices, product quality, and service standards.
• Work closely with customers to gather necessary information for efficient request processing.
• Serve as a subject matter expert on processes and work instructions, ensuring adherence across departments.
• Maintain complete and accurate product information in the ERP system, including new item creation and attribute changes.
• Create and maintain supplier records, ensuring accurate data capture and collaboration with finance and data groups.
• Participate in process improvement initiatives and governance activities, driving efficiency and compliance.

Minimum Requirements/Qualifications:

• Proven experience or bachelor's degree in a relevant field.
• Demonstrated Customer Service or supplier negotiation experience.
• Proficiency in Microsoft Access, Excel, and Cognos.

Competencies:

• Ability to work under tight deadlines and adapt to changing priorities.
• Strong communication skills, both written and verbal, with the ability to liaise effectively with management.
• Ability to work independently and collaboratively in a team environment.
• Aptitude for learning new technologies and self-training.
• Excellent negotiation skills and attention to detail.
• Fluency in multiple languages is advantageous depending on supported countries.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.