Customer Service Engineer

Permanent Full Time 40 Hours

We have a fantastic opportunity for a Customer Service Engineer to join our team within Lovell East Anglia, working across various sites in the region.

We are looking for a hardworking and committed multi skilled Customer Service Engineer who has a core trade of a decorator or carpenter to deliver excellent Customer Service whilst complying with our service first and service delivery principles.

The role involves managing and delivering post contract services to our clients and purchasers, to continually improve our customer journey and enhance our customer satisfaction results.

The successful applicant must be able to demonstrate a proactive attitude towards achieving successful outcomes in the following areas:

• Experience of the building industry
• Knowledge of NHBC requirements
• Proven experience in Customer Service is essential, excellent communication and organisational skills
• Delivering quality
• Meeting deadlines
• Adhering to our Lovell Way principles
• Compliance with the Company s policies and procedures in respect of Health, Safety, the Environment, LIMS, IT and Human Resources.
• Multi skill capabilities with a track record in a proactive approach in resolving a wide range of defects

Candidates must be willing to travel throughout the whole of the East Anglia region and therefore must hold a driving licence.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.