Address
Form of work
Salary
The ideal candidate is confident and proactive with experience of Customer Service in a fast paced environment.
Responsibilities:
- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liaise and build network with internal departments
- Upsell and cross sell new products
- Follow up on all commercial activity
- Operate effectively and adhere to current business policy and procedures
- Delivers consistent performance and achieves KPI's and business targets
- Drives self-development
- Mange time effectively and efficiently
- Understanding of company strategy and propositions
- Support other departments, dependant on the needs of the
Required Skills and Experience:
- Excellent Communication skills
- Good attention to detail
- Commercially aware
- Experience in service/sales environment
- Minimum "A" Level Standard
- Delivery of agreed commitments and objectives
- Highly organised
- Team player
- Strong work ethic
- Complaint Management/Resolution experience desirable
- Manufacturing knowledge desirable
- Experience of Microsoft package (Excel, Word etc.) desirable
What we offer:
- Competitive salary
- Discretionary bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- 25 days annual leave plus bank holidays
- Employee discounts
- Eyecare Vouchers
- Cycle to work scheme
- UK Sharesave Scheme
Interested? Please send your CV in the first instance.
