Customer Service Executive - Urgent Role

We are looking for a confident Customer Service Executive to join our high calibre team at Arnold Clark in Glenrothes, Fife.
Growing your career as a Full Time Customer Service Executive is an amazing opportunity to develop excellent skills.
If you are strong in critical thinking, communication and have the right experience for the job, then apply for the position of Customer Service Executive at Arnold Clark today!

Passionate about cars? Great. Passionate about Customer Service? Even better.

We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Glenrothes Vauxhall branch and help customers get excited about our products.

Hours

You’ll work a 5-day week on a set rota that includes weekends (44 hours per week).

About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around customer experience. Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle – they’re our in-branch experts.

This will be a great fit for a Customer Service superstar who is full of bright ideas about how to create an exceptional experience.

Day-to-day duties

• Helping your branch with various marketing activities – from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
• Preparing the showroom and cars for the day ahead.
• Organising and accompanying customers on test drives.
• Swotting up on our vehicles and manufacturers.
• Learning about our products so you can help our customers find the perfect fit.
• Providing relevant information and being there for our customers with all the answers.

Essential skills

• You’ll be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
• A full UK driving licence.
• As happy working on your own initiative as you are in a team.

You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player.

If you make the cut, you’ll benefit from excellent working conditions, extensive training, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and private health care – making our

Benefits of working as a Customer Service Executive in Glenrothes, Fife:

● Excellent benefits
● Advancement opportunities
● Competitive salary