- Taking or making telephone calls from/to customers in relation to their motor vehicle accident.
- Promote and sell our products to the customers, for example hire vehicles, vehicle repairs and following up personal injury claims.
- Use telephone scripts and be FCA compliant
- Liaise regularly with customers, suppliers, partners and insurance companies regarding the progress of claims and to convert calls into sales opportunities.
- Input and process information accurately onto the ICT system.
- Operate in accordance with company procedures and standards.
- Achieve individual and contribute to team performance.
- Be highly productive achieving call targets and contribute to team targets.
- Responsible for self-development.
- Able to work a shift pattern, including some weekends.