Customer Service Manager

We’re on the lookout for a Customer Experience Manager to join us at Waltham Forest. This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional Customer Service. Our Customer Experience team are often our customers’ first point of contact; the first faces seen when customers walk into reception, and the voice at the end of the phone. This puts our CECs in a great position to deliver a fabulous, long-lasting impression! 
We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
Benefits:
To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus 
• Long service recognition 
• Income protection
• Compassionate leave 
• Surgery discounts

A little more about us at The Vet Waltham Forest
Everyone receives a warm welcome from our team at The Vet Waltham Forest! We're all passionate about providing the very best care to every pet that comes through our doors, day and night. To ensure the care we're offering is the absolute best, we’re constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery. Our clinical team members have either achieved or are working towards various certificates, including imaging, surgery and small animal medicine. Our Head Nurse Megan has her ISFM cat certificate, and this year we were awarded cat-friendly clinic status! 
Being part of The Pet Vet family
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families. Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there's never been a better time to join us!
REF-212 966