Customer Service Manager

JC151 - Customer Service Manager
Location – Inverness
Salary – £Competitive + Vehicle Allowance
Overview:
First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Manager to join their team in Inverness.
Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class Customer Service, and contributing to my client's customer excellence charter.
Duties and Responsibilities:

Customer experience & engagement:

• Building and maintaining relationships with both customers and contractors.
• Responsible for creating and distributing regular customer communications.
• Conduct regular owners’ meetings, in both individual and group settings.
• Plan, attend and manage evening AGM’s for portfolio sites.

Portfolio management:

• Responsible for instructing and monitoring both reactive and proactive repairs.
• Manage and co-ordinate customer insurance claims process.
• Conduct regular property visits.

Skills and Qualifications:

• Minimum 2 years - Customer Service background (Call Centre background advantageous).
• Previous experience in a Customer Service-based role.
• Strong communicator.
• Ability to work well as part of a team.
• Proficient using Office 365.
• Ability to work to targets.
• Works well under pressure.
• Previous experience using a CRM based system is preferable, but not essential.
• Full, clean UK Driving License.

In return our client offers:

• A competitive salary DOE.
• Company pension.
• Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
• The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
• Fully paid staff lunch once a month.
• Kitchen stocked with essentials.
• Free sanitary products.
• x3 hour back vouchers per year.
• Extra 15 minutes for lunch when it’s warm & sunny.
• Complimentary birthday off every year.
• Employee loan scheme.
• Annual profit sharing bonus.
• All expenses paid annual Summer & Christmas nights out.
• Additional complimentary festive leave.
• Group challenges with prizes up for grabs!