Customer Service Manager

Customer Service Manager 

40 hours per week between 8am and 7pm Monday to Sunday - Weekend working may be required

Annual Salary between £36,000 - £38,000

People Solutions are delighted to be working with our client, a leading national fashion business with headquarters based in Birmingham.
We are recruiting for a Customer Service Manager to manage the day-to-day requirements of store customers, e-commerce clients and internal teams.

What are the benefits?

The benefits for the Customer Service Manager include:

• Competitive Salary based on experience.
• 22 days holiday plus bank holidays increased following 2 year's service.
• Purchased holiday scheme following 2 full year's service.
• Employee discount up to 50%
• Health cash plan available.
• Workplace pension.

Day to Day Duties

Customer Service Manager - Daily Duties Include:

• Leading, managing and motivating a team of telephone-based Customer Service Advisor.
• Support with the recruitment of the Customer Service team.
• Write and deliver Customer Service training to the team.
• Develop, write and implement the Customer Service procedures including SLAs and KPIs.
• Deal with customer complaints, queries and escalations.
• Development and coaching of the team, including performance management when required.
• Manage staff rotas ensuring that the department is adequately manned.
• Offer support to customers via telephone, email and social media channels.

Essential Skills
• Previous experience as a Customer Service Supervisor or Manager within a similar environment.
• Confident, with the ability to work under pressure.
• Able to meet deadlines.

Desirable Experience
• Sound business knowledge.
• Excellent communication skills.
• Experience using Fresh Desk
• Experience using Digital Genius

What training is provided?

Full training will be provided 'on the job' starting on day one.

Contact

Apply today by clicking below