Address
Form of workCustomer Service Manager
Up to £35,000
We are delighted to be on the lookout for a new Customer Service Manager to join a brilliant company based in Southall!
They are looking for someone who has strong Customer Service experience, as well as someone who as managed a team!
Do you have strong communication skills? Are you a super organised individual? Do you have a good understanding of using excel?
If this sounds like you…
APPLY TODAY!!
Customer Service Manager Duties:
- Conduct one to ones and appraisal reviews on performance and behaviours
- Creating development plans for each employee
- Issuing weekly reports on individual performance
- Manage rotas and annual leave requests
- Conduct investigations and disciplinaries when needed
- Drive team engagement in call plans
- Handle customer escalations and complaints
Customer Service Manager Benefits:
- Free onsite parking
- Bonus
- Pension
- Life assurance
- Staff discount
