Customer Service Manager

Are you an experienced Customer service manager looking for a new opportunity working for a family run business that has developed into a global organisation, keeping that personable feel? Do you have the skills to support your team and continuously strive for success? Apply now!

Job Title: Customer Service manager

Salary: £40,000-45,000 per annum

Location: Orpington

Hours: 08:30am-17:00pm
Contract: Permanent
Start date: ASAP

Why work for this company?

• Generous annual leave allowance (including Bank Holidays)
• Company Pension Scheme
• Training and career development
• Free parking
• Supportive team with huge career progression available
• Birthday off
• Access to well-being platforms
• Social events

Could this be your next career move?

Strategic

• To offer a world class service
• To be part of the Global business, embrace ideas & input their own to the Global business.
• To Manage the Customer Care Team, motivate, & develop them throughout the year.
• Ability to identify opportunities and implement within the Customer Care Team.
• Able to use data analyses to spot trends to improve the service we offer our customers.
• To grow with the business and adapt to the changing environment, while taking the rest of the customer care staff on the journey.

Operational

• To manage customer queries effectively, respond to customers within 24 hours & resolve their queries with 48-72 hours.
• To develop new KPI's & working processes to bring greater efficiency's to the business.
• To be comfortable & able to manage a UK & International based team.
• To key all customer orders before the daily cut off.
• To ensure the team answer all customer phone calls and act as the first port of call for customers.
• To actively manage price lists with customers working closely with current employees.
• To work closely with the UK warehouse , with occasional visit to the site.
• The UK Office has around 10-25 employees working each day, this role will work with the management team to assist with day-to-day operational office tasks.
• An understanding of a wholesale business would be helpful, however the ability to adapt, learn and bring new ideas is more important.

• An experience as a Customer Services Manager or Senior Team Leader, who must have line management experience and be able to demonstrate outstanding people skills.
• People oriented and results driven.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• Excellent communications skills - written, verbal and interpersonal - with an ability to tailor communication style to diverse audiences, relationship building, networking and influencing skills.
• Strong analytical and problem-solving skills.
• Ability to prioritise tasks and to delegate them when appropriate, keeping organised
• Ability to identify, analyse and develop effective solutions to problems.
• Ability to act with integrity, professionalism, and confidentiality

NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to and
Advertised by Office Angels, Bromley. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted
For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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