Address
Form of workCustomer Service Adviser
£23,166 per annum, with an achievable £35,000 OTE
Hours: 8am till 6pm | Monday-Friday
Our client is a leading and successful privately owned automotive network, operating over 30 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire, Bedfordshire and Cambridgeshire, on behalf of the industry's biggest manufacturers.
With a turnover more than £500M, and over 700 staff in the UK, they now seek a Customer Service Adviser.
Take Responsibility for
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- Selling products to customers, for example, brake services, number plates, fuel treatments, service plans, replacement tyres, MOT's.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Skills/ Experience/ Qualifications
- You must be eloquent, professional, and presentable
- Have Customer Services experience, ideally Automotive, but would consider, Hospitality, Retail, Travel or Food & Beverage
- Able to deal with challenging customer queries in a calm and professional manner
- Able to lead meetings and work across teams in a professional assertive manner to ensure Quality Scores improve and remain high
