Address
Form of work
SalaryJOB TITLE: Customer Service Team Leader / Manager
LOCATION: Outskirts of Horsham, West Sussex
HOURS: Monday - Friday, 9.00am - 5:00pm (full time in the office)
SALARY: £29,000 - £32,000 per annum dependant on experience
Office Angels has teamed up with their client to on board a Customer Service Team Leader/Manager to their team.
They are looking for someone to manage and assist the Customer Service team in their performance and work across departments to effectively manage any service problems and resolve any issues.
About this role:
- Organise the customer care team's tasks and ensure clear understanding of duties
- Oversee a small team of 1-2 team members
- Monitor team productivity, offering feedback and support as needed
- Conduct yearly performance reviews
- Manage annual leave and sickness for the Customer Service team
- Resolve issues and address customer complaints
- Train new employees and keep the team updated on systems, procedures, products, and promotions
- Respond to customer emails, calls, and online chats, handling orders and suggesting additional items
- Coordinate with the accounts team for overdue/over credit limit trade accounts
- Manage and respond to online customer reviews
About you:
- Previous experience working in an office based supervisor, Team Leader or Manager role is highly desirable
- Ability to manage a team and keep them motivated
- Experienced working towards departmental KPI's
- Proficient in Microsoft Packages and experience working with various systems
- Give excellent Customer Service
Next steps:
To learn more about this exciting opportunity and to be considered, please apply today with your CV!
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
