Customer Service Officer

Duty support officer answer the phones and dealing with incoming calls and enquiries, answering and sorting through emails for information that needs to be responded to or sent to the allocated worker. Supporting service users as needed when they attend the office.

You will be working with the Housing and Environment - Day team - Monday to Friday 0800-2000

Creating the rota and ensuring that there is an available duty social worker and back up.

You must understand and be committed to the principles of equality, diversity and inclusion; and be ready to champion Southwark cultural values and behaviours.

You will need to be resilient, emotionally sensitive and demonstrate a heightened level of tolerance, when engaging with our residents and colleagues.

must have public sector experience