Customer Service & Operations Manager

• Customer Service & Operations Manager
• Retail / E-commerce led business
• 35,000 - 40,000
• Leeds area (free parking)

Client Details

Page Group are delighted to be working in partnership with an industry leading retail & E-commerce led business.

This role will have responsibility for the Customer Service function& indirect responsibility for the Warehouse function. The role will be responsible for day to day management along with driving continuous improvement across the business

Description

• Provide direct management and support to both the Customer Service Team Leader & Warehouse Team Leader
• Indirect responsibility for the Customer Service & Warehouse Teams
• Create, implement and drive KPI performance to ensure customer satisfaction is achieved along with business objectives
• Take ownership of any escalated customer issues where needed
• Build Strong working relationships with internal stakeholders to positively influence the customer journey
• Manage and assign workload across the teams to ensure performance metrics are achieved
• Work closely with sales function to best manage contractual agreements, customer on-boarding and create a consistent approach to working with customers
• Drive continuous improvement across the business where possible to improve customer satisfaction, efficiency and performance
• Manage relationships with 3rd party carriers to achieve contractual obligations
• Ensure adequate resource levels are achieved to meet customer demand
• Manage customer communication channels to best suit the customer

Profile

• Experience within a Customer Service or Operations Management role
• Strong communicator
• Ability to drive improvements
• Strong relationship builder

Job Offer

The role of Customer Service & Operations Manager will join an industry leading business on the outskirts of Leeds.

The role will be working 08-30 - 17-30 Monday to Friday

Salary of 35,000 to 40,000 depending on experience

Free parking on site