AddressCustomer Service Representative – Nottingham
Temporary - 6 months FTC
Salary: £26,478 - £28,500
Structured Career Development + Annual performance related pay bonus and pay reviews + Share scheme + Competitive pension contributions + Range of flexible benefits and Corporate discounts + Free parking at Nottingham Station Car Park + Free hot and cold drinks + Excellent parental benefits
What you become a part of
Our Logistics team in Nottingham are a high performing, fast paced, engaged and customer centric team that prides itself on being our customers preferred supplier. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We believe that teamwork and respect for each other lead to superior results. We are passionate about developing people within our teams and as such are famous for nurturing talent and exporting them to other areas of the business.
We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress within CCEP. Dealing with globally iconic brands such as Coca-Cola, Fanta, Sprite, Monster and Costa
As well as a competitive salary, pension scheme, performance based bonus, generous holiday entitlement plus a host of other benefits, CCEP also cover all parking costs which includes the Nottingham Parking Levy. You will also enjoy a friendly, relaxed, modern and fun working environment, where achievements and commitment are both recognised and rewarded.
What we expect of you
We are looking for energetic, accountable and focused individuals who are passionate about delivering service to our customers. We value diversity in our teams and are looking to hear from talented individuals with the aspiration to develop themselves within a dynamic organization. If you can demonstrate that you have this potential we will help you unlock it.
As part of our team, what will you do?
As part of the Customer Service Team at Customer Logistics, this role is responsible for processing our customer orders on time and accurately. . You could be dealing with grocers, wholesalers, high street retailers and fast food outlets, the contact is diverse and varied. Adhering to operational processes will help to support both cost and service metrics whilst delighting our customers each and every day.
Your main responsibilities
- Process sales orders received from customers through the SAP system to meet customer requirements.
- Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
- Deal with any on the day issues for deliveries by liaising with Customers and key stakeholders in order to deliver customer requirements
- Building mutually beneficial relationships with Customers
Key Stakeholders in this role are:
Customer contacts
- CCEP internal
- CCEP Supply Chain Functions
Skill Requirements/Competencies:
- Demonstrated Customer Service experience with a strong focus on problem solving skills
- Ability to work as a team in a fast paced environment, with attention to detail
- An effective communicator who is capable of building excellent Customer Service relationships
- PC skills and Excel spreadsheet experience
- Preference for candidates with good working knowledge of SAP or Salesforce
- Organised and methodical with the ability to work in a controlled and structured way
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. We’re a dedicated team of 33,200 people, serving 2 million customers in 29 countries. We make, sell and distribute the world’s most loved drinks brands - including Coca-Cola®, Fanta®, Sprite®, Costa Coffee® and Monster®. We’ve also expanded into alcohol with ready to drink Jack Daniel’s and Coca-Cola. We want a workforce that is as diverse as our products – with a culture that fosters belonging and inclusivity.
From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth. To find out more about what it’s like to work at and our culture we would welcome you to speak to one of our employees on our live chat platform, just click here to speak to an insider.
We recognise some people prefer not to participate in alcohol related sales, interactions, or promotions. If that’s true for you – please raise this with your talent acquisition contact who will advise you on whether this role includes activities related to our alcohol portfolio.
