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SalaryJoin Our Award-Winning Team at toob!
Customer Services Advisor
Are you passionate about providing exceptional Customer Service, who thrives in a fast-paced, dynamic environment?
We're seeking enthusiastic and service-focused Customer Services Advisors to join our Call Centre Team in Thornaby. You'll be the friendly voice of toob, resolving enquiries via phone, email, and social media, and ensuring every customer interaction reflects our people-centric culture.
What you’ll be doing:
- Handling customer enquiries across multiple channels with efficiency and professionalism
- Using your product knowledge and empathy to understand and address customer needs
- Communicating complex information clearly and effectively.
- Proactively engaging with customers to resolve issues and maximise satisfaction
- Maintaining accurate records and follow up on customer interactions to ensure resolution
- Taking ownership of complaints and see them through to resolution
- Exceeding KPIs and SLAs to ensure productivity targets are consistently achieved.
What You'll Bring to toob:
- Dedication to delivering exceptional Customer Service
- Previous experience in Customer Service is a must
- Positive attitude with excellent communication skills
- Self-motivated and resilient with a knack for problem-solving
- Team player mentality with a willingness to support others
- Adaptability to a fast-paced environment and changing priorities
Our team operates on a rotational shift basis, including 1 weekend in 4 and some late shifts. Flexibility is key, with shifts ranging from 8am to 8pm.
toob Benefits:
- Annual leave, bonus, and pension schemes
- Comprehensive medical and life insurance coverage
- Positive, collaborative, and supportive work culture
- Development opportunities to fuel your career growth.
About toob
At toob, our success is fueled by our people. We're committed to fostering inclusivity and equality, welcoming applicants from all backgrounds and abilities. If you're ready to make a difference, grow with a dynamic team, and share our ambitious vision, we want to hear from you!
With our cutting-edge full-fibre network, we're bringing simplicity, affordability, and unparalleled connectivity to homes and businesses. Our mission is to ensure everyone can thrive in the digital age
Job Types: Full-time, Permanent
Pay: £23,804.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Supplemental pay types:
- Bonus scheme
Application question(s):
- Please can you confirm that you're happy with the following shift pattern: Our teams work a shift rotation, which includes 1 in 4 weekends in addition to 1 in 4 late shifts. The earliest start time is 8am and the latest finishing time is 8pm.
Work Location: In person
