Customer Service Representative

My client is seeking a diligent Customer Service Representative with a great attention to detail to offer an excellent service to stakeholders within their community. You will have a natural passion for relationship management as well as being exceptionally organised to meet deadlines. Previous experience of working within the charity sector will be advantageous.

Location: A hybrid position with the ability to travel to Reading, Theale and South Oxforshire

Hours: 37.5 hrs per week

Salary: 26000 - 30000

Benefits:

• 27 days holiday rising to 33 with length of service plus bank holidays - Company pension scheme
• Refer a Friend scheme - 250 payment
• Access to Employee support programme
• Staff discount with thousands of retailers
• Enhanced maternity, paternity and adoption pay

As the Customer Service Representative, you will be responsible for:

• To process all donations received in line with service level agreements.
• To work with the Supporter Care team (based in London) to deliver an excellent level of customer care to fundraising supporters of the Charity.
• To be responsible for championing and embedding supporter care and fundraising compliance best practice across the department and amongst other key stakeholders.
• Office Management

The successful Customer Service Representative will possess the follow skills/experience:

• Previous experience of working within charity/third sector
• Strong administrative skills with a keen eye for detail
• Excellent communication skills, both written and verbal
• A team player with good interpersonal skills
• Ability to work under own initiative and unsupervised.
• Organised and efficient, able to balance multiple priorities and manage own time efficiently.
• Good IT skills and ability to learn new systems and processes quickly.
• Willingness to learn and develop both personally and professionally.
• Proficient with MS Office