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SalaryAxon Moore are excited to announce an opportunity to join our clients dynamic and established team as Supply Chain Analyst.
I am seeking a dedicated and personable Customer Service Representative to join our client’s team. The ideal candidate will be responsible for providing exceptional service to customers, addressing their inquiries and resolving any issues they may face.
This role requires excellent communication skills, a positive attitude, and the ability to handle a high volume of interactions efficiently and effectively.
More about the role and responsibilities:-
- Customer Interaction: Respond to customer inquiries via phone, email, chat, or in person, ensuring a timely and accurate resolution.
- Problem Solving: Identify customer issues and provide appropriate solutions, escalating complex problems to higher-level support when necessary.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and guidance to customers.
- Documentation: Accurately record customer interactions and maintain detailed records of inquiries, comments, and complaints.
- Follow-up: Conduct follow-up communication with customers to ensure their issues are resolved and their satisfaction is achieved.
- Feedback Collection: Gather and report customer feedback to help improve our products and services.
Key skills required:-
- Team Collaboration: Work closely with other departments to resolve issues and improve Customer Service processes.
- Experience: Previous experience in Customer Service or a related role preferred.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong analytic and problem-solving abilities.
- Technical Skills: Proficiency in using Customer Service software, CRM systems, and basic computer applications (e.g., MS Office).
- Interpersonal Skills: Ability to remain calm and empathetic when handling customer complaints and issues.
- Time Management: Strong organisational skills and ability to multitask in a fast-paced environment.
This position offers significant room for professional development and growth for the right candidate.
Employment Type: Full-time
Benefits: Company pension plan
Work Schedule: 36.5 hours per week, 8.30 until 5 Monday to Thursday then 8.30 to 4 on Fridays. Lunch is an hour.
Please note: the hours for now will be as above, however, from possibly the end of year, early next, the company will look to introduce hours to accommodate the US market.
This may work on a 3-week rotation basis.
On this week the hours would be more of a backshift working until 9pm, this working week would be hybrid with 2 days minimum in the office.
The client can accommodate leaving at 4-ish and completing the rest of the shift at home on those 2 days where it would be a 9pm finish.
Location: On-site
Apply now for a rewarding career opportunity in a thriving industry.
Interested? Please reply to this advert with your CV attached and I'll be in touch if you're short listed.
