Customer Service Representative

Viking have an exciting opportunity for a Customer Service Representativeto join our team where you will be based inLeicester (1 day home working per week). You will join us on a full-time, permanent basis (40 hours per week) and in return, you will receive an excellent salary and benefits package.

Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?

We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials.

Benefits we offer:

• Pension contributions: Auto-enrolment starts at a 4.5% employee contribution matched by Viking. Employees can make higher contributions to pensions and Viking will match this up to 6% maximum.
• Staff discount
• 25 days holiday plus bank holidays, rising with service
• 8 hours paid appointment time per annum
• Hybrid working possible after the satisfactory completion of your probationary period
• Employee Assistance Programme
• Free on-site parking and subsidised canteen
• Employee friendly policies such as long Service rewards, company sick pay policy

About the Customer Service Representative role:

At Viking we are fanatical about excellent Customer Service!

Our long-standing reputation as experts in workplace solutions (office supplies and equipment) is founded on delivering an excellent experience to our customers.

In Customer Service, we want to provide a first-class service in all areas of the customer order cycle order management, queries and delivery information - so that we build long term relationships with our happy customers.

We are looking for like-minded people to join our growing business: friendly, passionate empathetic people, who are also adaptable and who love helping others. Previous Customer Service experience would be a benefit, however your attitude and willingness to learn is even more important.

If you are looking to further your Customer Service career in a supportive environment within a growing business, we would love to hear from you.

Your responsibilities as our Customer Service Representative will include:

• Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery.
• Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.
• Ensure that the question of the customer is answered and expectations managed to the highest standard.
• Provide efficient and effective service to customers, undertaking handling of objections if needed.
• Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required
• Handle all administrative duties related to the Customer Service role, including maintaining and updating customer information on our CRM tool
• Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries.
• Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.

What we re looking for in our Customer Service Representative:

Essential

• Previous experience working within a customer focused environment such as a contact centre, retail, hospitality
• Is able to work with autonomy and demonstrate a positive attitude and team spirit.
• Is customer satisfaction focused, process and results driven.
• Has excellent listening skills with ability to build rapport and engage with customers.
• Fluent knowledge of English, spoken and written.
• Uses logic and initiative to solve problems and effectively implement solutions.
• Computer literacy, specifically proficiency in Microsoft Office applications
• Ability to learn and use a Customer Relationship Management (CRM) system efficiently.

Want to join our team? If you feel you have the skills and experience required for the Customer Service Representativerole, please click Apply today and take your next step towards a career with Viking.