Customer Service Representatives

Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client’s friendly vibrant team on a temporary – permanent basis!

Are you an ambitious Customer Service Rep looking for a new career? This could be the role for you! Their customers are important to them and they are proud to provide the best service to them and make them their main priority. You will be right at the very centre of it! You will be the first point of contact for our customers; confidently delivering a great service with a smile is second nature.

Based at their office in Beaumont Leys you will be responsible for the below:

• Dealing with B2B and B2C customers, processing orders and queries for Ecommerce supplies and equipment delivery
• Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact
• Ensure that the question of the customer is answered and expectations managed to the highest standard
• You will identify customer needs and effectively process all customer orders, as well as pre and after sales queries
• Provide efficient and effective service to customers, undertaking handling of objections if needed
• Handle all administrative duties related to the Customer Service role, including maintaining and updating customer information on their CRM tool
• Provide the personal touch to their Ecommerce business, delivering a friendly, professional and high-quality service to all customers
• You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile

Working hours & Training:

09:00 -17:30 & 09:30 – 18:00 Monday – Friday 40 hours

Hourly Rate:£11.53 Per hour 

Start Date: 22/04/2024

Successful Candidate:

• Previous experience working within a customer focused environment such as a contact centre, retail, hospitality ( Minimum 1 year)
• Able to work with autonomy and demonstrate a positive attitude and team spirit
• Customer satisfaction focused, process and results driven
• Fluent knowledge of English, spoken and written
• Computer literacy, specifically proficiency in Microsoft Office applications
• Ability to learn and use a Customer Relationship Management (CRM) system efficiently

No qualifications required for this role a full on boarding training plan will be provided from day one over a 4 week period providing you the skills and knowledge required to be confident to carry out the role to your best ability

Benefits after 12 weeks:

• Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
• Staff discount
• 25 days holiday plus bank holidays, rising with service
• 8 hours paid appointment time per annum
• Hybrid working possible after the satisfactory completion of your probationary period
• Employee Assistance Programme
• Free on-site parking and subsidised canteen
• Employee friendly policies such as long Service rewards
• Opportunity to gain a Customer Service specialist (Level 2) qualification

If you feel this role is for you then please use the link to apply today, we will review your application and contact you regarding the next stages if you are successful