Customer Service Representative

AMS are recruiting Customer Service Representative to work with our well-known financial services client in a non-telephony Customer Service role.

We're looking for someone with a background in delivering excellent Customer Service. You will work in an evolving contact centre environment and experience of this would be beneficial.

Start date:ASAP

£12.34 per hour

Temp opportunity

This Role is within the a major main street bank - through AMS.

This role is based in Edinburgh and as such all normal working days must be carried out in the office.

Working hours: Monday to Friday 9AM-5PM

Salary £12.34 Hourly

35 hours weekly

Join us as a Customer Service Advisor

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• You'll be actively participating in initiatives to improve Customer Service, processes and procedures
• You'll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, you'll be providing crucial support to customers and colleagues in our contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You'll also be:

• Taking calls regarding mortgage queries
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Maintaining a focus on improving our Customer Service and experiences

The skills you'll need

To be successful in this role, you'll need to have excellent Customer Service skills, along with good attention to detail. You'll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout as well as showing empathy.

You'll also need:

• Experience of working in a call centre environment
• Great communication skills
• Confidence in problem solving

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you're eligible under the Disability Confident Scheme please contact us and we'll do everything we can to help.

Job Type: Temporary contract

Contract length: 5 months

Salary: £12.34 per hour

Schedule:

• Monday to Friday

Experience:

• Call Centre: 1 year (preferred)

Work Location: In person

Reference ID: AMS

Expected start date: ASAP